Frequently Asked Questions about Copying
What is your standard turn around time for duplication orders?
24 hours for everything except high volume runs. (over 50 copies)
What if I need my order faster?
Rush service is available for 25% extra.
Can I provide my own blank tapes, CD's or DVD's?
Yes, but we dont recommend it, no discount is given and the work is without warranty.
How much footage can you put on one DVD?
We can fit 6.5 hours on a DVD, but to keep the quality high we recommend 2 hours max.
Will you copy, transfer, duplicate or edit adult material?
No.
Can you copy, transfer, duplicate or edit copyrighted material?
Not without written release from the copyright holder.
Can you add more than one original onto a copy?
Editing on additional masters are $5 each plus dubbing.
Can you make a looping DVD?
Yes, Add $10 onto the price of the duplication for DVD.
Are boxes/cases included in the price?
Standard library cases are provided for standard DVD duplication and slim-
Are other boxes available?
Yes, we carry paper DVD/CD sleeves, slim-
Can you also transfer my video tapes to DVD’s?
Yes, prices are available above under DVD duplications.
What format can my original master be?
VHS, S-
Simm memory card, Flash Drive
Can you make copies from a tape that was recorded at slow speed?
Yes, however the faster the speed, the better the quality.
Do labels come with each copy?
Yes, custom text labels are included free of charge for Standard duplications (up to 18 words).
What if I wanted to include a logo on the label?
There is a $5 setup fee and $ .15 per label.
What if I wanted to have a fully covered face label of a photo or graphic?
There is a $5 setup fee and $ .25 per label.
What types of discs are used for duplications and conversions?
We use only professional High Grade DVDs.
How should I ship my master tape to you?
Tapes should be placed in a padded envelope or box along with your contact information and ship through UPS, FEDERAL EXPRESS or regular mail to Quality Audio and Video 7711 Bridlewood Place, Louisville Kentucky 40228
How do you send the copies back to me?
Once your order is processed and ready for shipping, we e-
How long does it take to get my tapes back?
Once we receive your tape(s), they will be processed and shipped within 2 weeks.
What forms of payment do you accept?
We accept checks, credit cards, cash, certified check or money order.
What happens if I receive a defective tape or disc?
Return the order and we will do everything we can to complete it to your satisfaction.
Can you duplicate or edit high definition, HD or HDTV footage?
YES.
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